Using “um”, “uh”, “like” and “you know” is a bad habit that can be fixed

It doesn’t matter how elegantly your PowerPoint presentation flows, how artfully you can field difficult questions, or how perfectly balanced your mix of statistics and stories is. If you’re filling your delivery with filler words like “um”, “uh”, “like”, “right”, “so” or “you know”, you’re wasting valuable air time, undermining your professional credibility, and giving your listeners multiple opportunities to tune out.

In my two decades as a presentation and communication skills coach and instructor, I’ve worked with hundreds of leaders from around the world who wrestle with filler words.

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