“That’s just not true.”
“I’ve never said that!”
“Does anyone realize how hard my job is? If they did, nobody would say this about me.”
We’ve all been in a situation where we’ve given someone feedback, and they just couldn’t–or wouldn’t–hear it. The sting of learning how other people experience them was so hurtful, discouraging, or disorienting that their natural defensive and protective instincts kicked in and shut them down.
Whether you’re the big boss, the human resources leader, or someone else who has been charged with helping an employee learn, grow, and develop, you’re likely to feel stuck.
