Today's rapidly changing business environment calls for a new approach to sales, customer service, and relationship development. The need to become your clients' trusted adviser in an uncertain world is very important during this time. But this can be tricky in this virtual landscape for several reasons. First, when your customers are feeling reticent to buy
Most of us have come to appreciate (or at least tolerate) working virtually. It makes setting up meetings simpler, decreases commuting time, allows for more flexibility, and levels the playing field for team members who were already working virtually with nonvirtual colleagues. But for all its benefits, one thing that working online doesn't make easier is
Whether you're connecting with your colleagues over the phone or by video, being able to replicate the interpersonal connection of an in-person meeting is hard. We're often missing the clues and cues that each of us send (consciously or unconsciously) to demonstrate engagement, attention, agreement, disagreement, commitment, disinterest, and more. However, we don't have to miss them.
